Privacy Policy

Last updated: April 2026

Ecube Entertainment Ltd. ("we," "us," "our") operates the ticketing platform at tickets.ecube-entertainment.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform to browse events and purchase tickets.

1. Information We Collect

We collect the following types of information when you use our platform:

Information you provide directly:

• Full name
• Email address
• Phone number
• Billing address (when required for payment processing)
• Any additional information required by specific events (such as age verification or dietary preferences)

Information collected automatically:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our platform
• Referral source

Payment information:

Payment card details and financial information are processed directly by SSLCommerz, our PCI DSS-compliant payment gateway. We do not store your full card number, CVV, or other sensitive payment data on our servers.

2. How We Use Your Information

We use your personal information for the following purposes:

• Ticket delivery. To send digital tickets and confirmations to your email address after purchase.
• Event communication. To notify you of changes to events you have purchased tickets for, including schedule changes, venue updates, or cancellations.
• Order processing. To process your ticket purchases and manage refund requests.
• Customer support. To respond to your inquiries and resolve issues related to your purchases.
• Platform improvement. To analyze usage patterns and improve our platform's performance and user experience.
• Legal compliance. To comply with applicable laws and regulations.

3. Payment Security

All payment transactions on our platform are processed through SSLCommerz, a leading payment gateway in Bangladesh that is PCI DSS compliant. This means:

• Your payment information is encrypted during transmission using industry-standard SSL/TLS protocols.
• SSLCommerz handles all payment card data directly. We never see or store your full card details.
• SSLCommerz supports secure payment via credit cards, debit cards, mobile banking, and internet banking.

For more information about SSLCommerz's security practices, please visit their website at sslcommerz.com.

4. Cookies

Our platform uses cookies for the following purposes:

Cookie Type	Purpose
Session cookies	To maintain your shopping cart and login session while browsing the platform.
Security cookies	To prevent cross-site request forgery and protect your account.
Analytics cookies	To understand how visitors use our platform so we can improve it. These collect anonymized data only.

You can control cookie preferences through your browser settings. Please note that disabling session cookies may prevent you from completing ticket purchases.

5. Data Sharing

We do not sell your personal information. We share your data only in the following limited circumstances:

• Event organizers. We share your name and ticket details with event organizers for the purpose of entry management and event coordination. Event organizers are required to handle your data in accordance with applicable privacy laws.
• Payment processor. SSLCommerz receives your payment information to process transactions.
• Legal requirements. We may disclose your information if required by law, court order, or government regulation.

6. Data Retention

We retain your personal information for the following periods:

• Account information. Retained for as long as your account is active, plus 2 years after account deletion to comply with legal and tax requirements.
• Transaction records. Retained for 6 years in accordance with Bangladesh tax and financial regulations.
• Analytics data. Anonymized analytics data may be retained indefinitely.

After the retention period, your personal data will be securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

• Access. You may request a copy of the personal data we hold about you.
• Correction. You may request correction of any inaccurate or incomplete data.
• Deletion. You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Opt-out. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

8. Children's Privacy

Our platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Company: Ecube Entertainment Ltd.
• Address: Ja-79, Mohakhali, Dhaka-1212, Bangladesh
• Email: [email protected]
• Phone: 01930737333